Refund policy

All sales at XIMI-V are final. We do not accept returns or exchanges for change of mind.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. In accordance with Quebec and Canadian consumer protection laws, we will review the issue and offer a replacement, store credit, or refund if applicable.

Please ensure all order details are correct before completing your purchase.